1. Overview
This Refund Policy applies to paid Vismuse subscriptions, annual plans, paid unlocks, and credits. It forms part of our Terms of Service. Last updated: July 21, 2026.
2. Cancellation and subscription access
You may cancel a monthly or annual subscription at any time. Cancellation takes effect at the end of the current billing period, and you will retain paid access until then. Your subscription will not renew after cancellation.
3. Refund eligibility
You may request a refund within 7 calendar days of the applicable charge when paid credits and paid features have not been materially used. For this purpose, eligible accounts must have made no downloads after the applicable subscription charge and completed no more than 5 paid generations.
Material use includes any download after the applicable subscription charge or more than 5 paid generations. After material use, subscription fees, one-time purchases, paid unlocks, and credit purchases are generally non-refundable. Cancelling a subscription does not create a refund or credit for unused time or credits in a paid billing period, including an annual term.
We will also review verified billing errors, duplicate charges, and confirmed technical issues on a case-by-case basis. Where a confirmed Vismuse technical issue materially prevents the service from working as intended, we may restore affected credits or provide a partial or full refund, as appropriate. Nothing in this policy limits any refund or cancellation right that applies under applicable law.
4. Non-refundable circumstances
Refunds are not provided because you are dissatisfied with a prompt, generated output, aesthetic choice, or other subjective result after the service has been materially used or delivered. Refunds are also not provided for a failure to cancel before renewal, requests made outside the eligibility window, or use that breaches our Terms of Service orAcceptable Use Policy.
This policy does not cover interruptions caused by your device, internet connection, browser, payment provider, third-party service, scheduled maintenance, or circumstances outside Vismuse's reasonable control. Credits are not money, stored value, or a payment instrument, and have no cash value except where a refund is required by law or expressly approved by Vismuse.
5. Failed generations and technical issues
Where Vismuse expressly states that credits are automatically restored for a failed generation, that credit restoration is handled under the applicable product terms. It is not a cash refund. If you believe a technical issue caused blurry, faded, failed, or otherwise materially defective output, send us examples and the relevant generation details so that we can investigate.
6. How to request a refund
Email support@vismuse.com from the address associated with your account. Include your account email, order or invoice reference, the reason for the request, the date of the charge, and any relevant output examples or outage details. We aim to respond within three business days. Approved refunds are returned to the original payment method within five business days, subject to any additional processing time required by the payment provider or financial institution.
7. Contact
For billing, cancellation, refund, or dispute questions, contact support@vismuse.com.