1. Overview
This Refund Policy applies to paid Vismuse subscriptions, annual plans, paid unlocks, and credits. It forms part of our Terms of Service. Last updated: July 20, 2026.
2. Cancellation and subscription access
You may cancel a monthly or annual subscription at any time. Cancellation takes effect at the end of the current billing period, and you will retain paid access until then. Your subscription will not renew after cancellation.
3. Refunds
Subscription fees, one-time purchases, paid unlocks, and credit purchases are generally non-refundable. Cancelling a subscription does not create a refund or credit for the unused portion of a paid billing period, including an annual term.
We will review verified billing errors, duplicate charges, and other exceptional circumstances on a case-by-case basis. Nothing in this policy limits any refund or cancellation right that applies under applicable law.
4. Non-refundable circumstances
Refunds are not provided because you are dissatisfied with a prompt, generated output, aesthetic choice, or other subjective result after the service has been delivered. Refunds are also not provided for a failure to cancel before renewal, an accidental purchase, or use that breaches ourTerms of Service or Acceptable Use Policy.
This policy does not cover interruptions caused by your device, internet connection, browser, payment provider, third-party service, scheduled maintenance, or circumstances outside Vismuse's reasonable control. Credits are not money, stored value, or a payment instrument, and have no cash value except where a refund is required by law or expressly approved by Vismuse.
5. Failed generations
Where Vismuse expressly states that credits are automatically restored for a failed generation, that credit restoration is handled under the applicable product terms. It is not a cash refund.
6. How to request a refund
Email support@vismuse.com from the address associated with your account. Include your account email, order or invoice reference, the reason for the request, and any relevant outage details. We aim to respond within three business days. Approved refunds are returned to the original payment method within five business days, subject to any additional processing time required by the payment provider or financial institution.
7. Contact
For billing, cancellation, refund, or dispute questions, contact support@vismuse.com.